Whatever the size or scope of a business, be it in the public or private sector, those who are dedicated to looking after their customers will always have an edge on their competitors. That’s why it’s critical to have a proactive approach towards developing the skills these professionals need to satisfy existing customers, attract new ones and ensure long-term loyalty to your products and services.
This first module of the program, Customer Service, focuses on defining a vision for customer service, discovering customer expectations, recognizing the customer experience, and enhancing individual customer service skills.
The second, Coaching Customer Service, focuses managers and supervisors on understanding customer service coaching,  developing customer service coaching techniques, coaching customer service personnel.